Return Policy

At XBestDeal, we want you to feel confident about your watch purchase.

15-day returns

You may request a return for a refund within 15 days of delivery. Your watch must be unused, in its original condition and original packaging. Please include your order number or proof of purchase.

Damaged, defective or incorrect items

If your item arrives damaged, is defective or is not what you ordered, contact us within 7 days of delivery so we can arrange an exchange or replacement. Include your order number and a description of the issue.

Exceptions

Items marked Final Sale and custom or personalized items cannot be returned, unless they arrive defective or incorrect.

Refunds

We will inspect your return and notify you whether your refund is approved. Approved refunds are processed to your original payment method within 3–7 business days. Any paid shipping charges are non-refundable unless the return is due to our error.

Return shipping

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend a trackable shipping service and keeping your tracking number.

Start a return

Email info@xbestdeal.com with your order number and reason for return. We will provide return instructions and the return address before you ship the item back.