Return Policy

At xbestdeal.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully.

✅ Return Eligibility
- You may return most new, unused items within 15 days of delivery for a full refund or exchange.
- Items must be in original condition, unused, unwashed, and in their original packaging.
- Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items
The following items cannot be returned:
- Items marked Final Sale
- Perishable goods, such as food, supplements, or beverages
- Hygiene-related items (e.g. personal care, undergarments, vape items that have been opened)
- Custom or personalized items

🔁 Exchanges
We only replace items if they are defective, damaged, or the wrong item was shipped. If you need an exchange, contact us within 7 days of receiving your order.

💵 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 3–7 business days back to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or defective item).

🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.

📬 How to Start a Return
1. Contact our support team at info@xbestdeal.com with your order number and reason for return.
2. We will provide return instructions, including the return shipping address.
3. Ship your item back securely and keep your tracking number for reference.

Still have questions?
Contact us at:
📧 info@xbestdeal.com