Refund Policy
Description
• The acquired product is out of stock and can not deliver another of similar characteristics and of equal or greater value.
• Delivery time exceeds 60 working days from the date of purchase without the customer receives the product.
• The product was lost by the courier.
• It has taken an incorrect amount the customer, reimbursement applies for the difference.
• different scenarios can have in online shopping,
Requirements
To request a refund, you will be asked the following information, which can be sent by e-mail, chat or telephone:
1. Order number with which you purchased your product. (Item Description and / or order.)
2. Reason for which reimbursement is requested.
3. Payment method with which the purchase was acquired.
4. If shipment of the product is necessary, the conditions thereof must be assessed by exclusivebestdeals.com prior to a possible refund.
5. Confirmed receipt of redemption request will proceed to process revision, receiving application does not imply permission refund.
6. Redemption requests will be analyzed and will notify the customer in both cases proceed as in cases of non reimbursement origin and motives.
7. Shipping costs for returning the product are borne by the customer, if you wish we can send a guide for collecting the product and shipping cost will be deducted from the refund is scheduled
TIMES
For processing the refund:
• Payment TDC time 10 to 15 working days.
• Direct Payment BancaNet 5 business days.
• physical change will Premia For Points for payment products of the same price than originally purchased.
• Paypal, Dineromail (Oxxo and 7-11) 5 business days.
• HSBC Bank Deposit, 5 working days.
EXCEPTIONS
The following exceptions apply for refunds.
• • The product purchased is not working properly and has been reported within the first 15 days of receipt, the customer and exclusivebestdeals.com undertake to wait for the revision of article and repair it, only if it is not possible to repair the product may be changed by a new one